Privacy Policy
Last updated: 19 June 2026
At The Canine Concierge (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use and protect the information you provide when visiting our website, thecanineconcierge.uk, or when contacting us about our services.
Information We Collect
We may collect the following information:
● Your name
● Email address
● Telephone number
● Home address (where relevant to providing our services)
● Information about your pets that is necessary for us to provide safe and appropriate care
● Any information you provide when contacting us through our website, email or social media
We may also collect basic website usage information through cookies and analytics tools.
How We Use Your Information
We use your information to:
● Respond to enquiries
● Provide our dog walking, home boarding and pet care services
● Arrange bookings and appointments
● Communicate with you about our services
● Improve our website and customer experience
● Meet our legal and regulatory obligations
We will never sell your personal information to third parties.
How We Store Your Information
We take reasonable steps to keep your personal information secure and only retain it for as long as necessary for business, legal or regulatory purposes.
Sharing Your Information
We only share your information where necessary, for example:
● With trusted service providers who help us operate our business
● Where required by law or regulatory authorities
● In emergency situations where it is necessary to protect the welfare of your pet or another person
Cookies
Our website may use cookies to improve your browsing experience and to help us understand how visitors use our website.
You can choose to disable cookies through your browser settings, although some parts of the website may not function correctly.
Your Rights
Under UK data protection law, you have the right to:
● Request access to the personal information we hold about you
● Request correction of inaccurate information
● Request deletion of your information where appropriate
● Object to or restrict certain processing activities
● Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
The Canine Concierge
Email: info@thecanineconcierge.uk
Telephone: 07392 306076
Website: thecanineconcierge.uk
If you are unhappy with how we handle your personal information, you also have the right to complain to the UK’s Information Commissioner’s Office (ICO).