The Canine Concierge
The Canine Concierge
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Premium Canine Concierge Services

At The Canine Concierge, we offer exceptional canine care, home boarding, specialist estate, farm, and property sitting, as well as bespoke dog services for discerning pet owners throughout West Sussex, East Sussex, and Surrey.  


Our professional estate, farm, and property sitting service is trusted by the owners of country homes, private estates, and rural properties across the UK and internationally. We provide discreet, dependable care for dogs and other animals in even the most complex settings.  


Every dog we care for is welcomed as part of our family. By focusing on only one household at a time, we ensure a calm, personalized experience tailored to each dog's unique routine, personality, and well-being.  


With unwavering attention to detail, professionalism, and genuine compassion, our pet concierge services deliver complete peace of mind—whether you’re away for a weekend or traveling across the globe.  


Exceptional care. Absolute trust. Every time.  


Trusted by Owners, Loved by Dogs.  


  • Home Boarding (Single household only)  
  • Estate, Farm, and House Sitting  
  • Dog Walking (Single household only)  
  • Pet Welfare Home Drop-Ins  
  • Vet and Groomer Transport  
  • ‘Same Day’ Cover Visit  
  • Evening Companion Service  
  • Wedding Pet Chaperone  
  • Bespoke Concierge Packages  


Fully Licensed with Horsham District Council  

Licence No: HOMEB/6649/26  

Public Liability Insurance  

DBS Checked  

Canine First Aid and CPR (CPD)  

SIA (Security Industry Authority) Licence  

Full Clean UK driving licence including HGV Category C


NEWS

 A Proud Milestone 


We’re incredibly proud to announce that The Canine Concierge has been shortlisted as a 2026 Finalist in the Best Pet Business category at The UK Small Business Awards, representing West Sussex.


To be recognised alongside businesses from across the UK is a huge achievement for our new business and a wonderful reflection of the passion, dedication and care that goes into everything we do.


We’re excited to see what comes next — and incredibly grateful to every client, dog and supporter who has helped us get here. 

  Our Brand, Our Identity 


We’re delighted to share another exciting milestone for The Canine Concierge — we’ve been shortlisted as a 2026 Finalist for Best Business Branding at The UK Small Business Awards, representing West Sussex.


Building a brand from the ground up has been such an important part of our journey. From our visual identity and messaging to every detail of how we present The Canine Concierge, we’ve worked hard to create a brand that reflects the quality, professionalism and personal service at the heart of what we do.

To have that work recognised at a national level is incredibly special.


A new business. 

A distinctive identity. 

A brand we’re immensely proud of. 

  Exciting News for The Canine Concierge


We’re delighted to announce a new brand ambassador partnership with leading natural dog food brand PURE PET FOODS.


This exciting collaboration brings together two businesses with a shared passion for exceptional canine care, helping us  to provide the very best for the dogs entrusted to us.


We’re incredibly proud to be building relationships with like-minded brands as The Canine Concierge continues to grow.


Two businesses. 

One shared passion. 

Exceptional care for every dog.

CUSTOMER REVIEWS

5 star Google review from Carly Cowell - 2 year old Belgian Malinois - Home boarding client

"The Canine Concierge has been an absolute game changer for both me and my newly adopted rescue dog. Sending her to traditional kennels would have been extremely stressful and potentially detrimental to the trust, confidence and sense of security we have worked so hard to build.


From the very beginning, the team has shown exceptional professionalism, understanding and genuine care. They took the time to get to know her personality, needs and background, and they treat her as though she were one of their own. Knowing that she is staying in a safe, loving and comfortable environment gives me complete peace of mind whenever I need to be away.


Most importantly, she absolutely loves going to stay with them. She is always excited to arrive and returns home happy, relaxed and beautifully cared for. The Canine Concierge has truly become her second family, and it is wonderful to see how secure and confident she feels with them.


Finding people I trust completely with my girl is invaluable. I cannot recommend The Canine Concierge highly enough, particularly to anyone with a rescue dog or a dog who needs a more personal, thoughtful and nurturing environment. Their care has made an enormous difference to our lives, and I am incredibly grateful to have found them."


August 2026

5 star Google review from Richard Fisher - Multi animal estate sitting client

 "Excellent service, amazing detail with the needs of every animal documented. For us 1 dog, two horses and three cats. My wife is particular in respect of the horse care and yard management.

She was thrilled at the pre-stay folder...more surprised at the post stay summary....again for each animal.

Our dog loved Tanya and Dom. We have used them again since and will continue to do so.

Great care, fabulous service and lovely people."


September 2026

5 star Google review from Diana Andrews - 4 year old Bernese - Bespoke Concierge Package

 "Tanya & Dom from The Canine Concierge have looked after my Bernese Mountain Dog Trudy and I would have no hesitation in recommending them to anyone thinking about using them.

They went to a huge amount of effort to understand Trudy’s requirements before the date in question to make sure she was comfortable and happy whilst she was in their care.

Despite being a big cuddly ball of fluff Trudy does have very specific requirements i.e. certain additives to her diet, an awareness that bloat could kill her so an hour’s rest between eating and walking, walking very early and late in the day because of the heat to name but a few.

Tanya and Dom took everything extremely seriously which is what matters to me. I was very impressed by their attention to detail when filling in forms and indeed afterwards the report they sent me detailing every aspect of Trudy’s day with them. They really do love Trudy and that showed as Trudy was completely relaxed and calm which is testament to the wonderful care they gave her.

They gave me regular updates on how she was doing and how her day was going. I had no hesitation in entrusting Trudy into their care and will be doing so again soon. Big thank you!"


August 2026

5 star Google review from Hannah Payne - Cavachon + Cavapoochon - Home boarding client

 "My two dogs have just completed a trial stay at The Canine Concierge and we couldn't be happier with the service! We have been looking for an option for home boarding for when our regular boarder is unavailable, but were struggling to find somewhere calm and quiet to suit our two chilled pups.


The Canine Concierge is exactly what I've been looking for! Personal, tailored care for your dogs, in a lovely home, with endless attention from two lovely humans!


From the start of the process, Tanya and Dom put us at ease, with a home visit initially, followed by a thorough questionnaire so they could get to know the dogs before having them to stay.


Whilst staying, I received photos and updates and could see straight away how relaxed the dogs were!
Our dogs have been completely spoilt and have come home happy and content. We will definitely be using these services and wouldn't hesitate to recommend them."


August 2026

5 star Google review from Amy Harris - 10 year old Labrador x GS - Home boarding client

 "Our dog, Asgard, had the most wonderful time with Tanya and Dom. It's hard to find a good sitter for Asgard as he's got a bad back and always comes home injured. Tanya and Dom took the time to come over and find out all about Asgard and how to look after him as best as possible and for the first time, he came home with no injuries! Asgard was so well looked after and Tanya and Dom seemed to really love having him, which always makes it easier to leave. Wonderful, professional service, thank you so much."


July 2026

5 star Google review from Rachel Salvia - 3 year old Jack Russells - Home boarding client

" We couldn’t have asked for a better couple to look after our two Jack Russell's (babies)!! They stayed over for four nights and we had such a lovely experience from start to finish. It was clear that they were genuinely cared for, loved and treated as part of the family, which gave us complete peace of mind while we were away.

Thank you so much for taking such good care of our two little ones. We really appreciate your kindness and care and we wouldn’t hesitate to recommend you and will definitely use you again. "


September 2026


OUR SERVICES

A dog sitting beside a white vehicle with "The Canine Concierge" logo.

Home Boarding (Single Household)

Experience a calm and exclusive home-from-home environment where your dog is the sole guest from outside our own household. Our dedicated dog services focus on personalised canine care, offering daily exercise, enrichment, and plenty of affection to ensure your dog enjoys a relaxed and comfortable stay. As part of our pet concierge service, we prioritize your dog's well-being during their time with us.


Fully Licensed with Horsham District Council


Licence No: HOMEB/6649/26

Estate, Farm & House Sitting (Canine, Equine, Livestock etc)

Professional estate, farm, and house sitting services provide complete peace of mind while you’re away. We specialize in canine care, ensuring your dogs and other animals receive the attention they deserve. Our dedicated team expertly handles daily routines and the security of your home, farm, or estate with complete discretion. 


SIA (Security Industry Authority) Licensed


Full Clean UK driving licence including HGV Category C

Dog Walking (Single Household)

Our dog services include private walks tailored entirely to your dog’s individual needs, routine, and energy levels. Whether it’s a peaceful countryside stroll or a more adventurous outing, every walk is conducted on a one-household basis for a calm, enjoyable experience, reflecting our commitment to exceptional canine care as part of our pet concierge offerings.

Pet Welfare Home Drop-Ins

Ideal for puppies, senior pets, or animals who simply need a reassuring visit during the day, our canine care services offer personalized attention. As part of our pet concierge, we provide feeding, fresh water, medication (where appropriate), toilet breaks, companionship, and welfare checks tailored to your pet’s routine.

Vet & Groomer Transport

We provide safe and reliable transport for your canine care needs, whether it's for veterinary appointments, grooming salons, hydrotherapy, or other dog services. Our pet concierge ensures your furry friend travels comfortably and arrives on time, helping to reduce the stress of busy schedules.

Emergency ‘Same Day’ Cover Visit

Unexpected change of plans? Subject to availability, we offer prompt same-day visits through our pet concierge service to ensure your pet receives the canine care, exercise, feeding, or companionship they need when you can’t be there.

Evening Companion Service

Perfect for dogs who thrive on companionship during the evening or for owners working late, our dog services offer essential canine care. We provide companionship, toilet breaks, feeding, gentle exercise, and a calming presence to help maintain your dog’s normal routine, ensuring they feel secure and well attended.

Wedding Pet Chaperone

Include your four-legged family member in your special day without worry. Our pet concierge services manage every aspect of your canine care, including transport, walks, photographs, and supervision. This way, you and your guests can fully enjoy the celebration, knowing your dog is in trusted hands.

Bespoke Concierge Packages

Every client and every pet is unique. Our bespoke pet concierge packages, focused on canine care, are individually tailored to your lifestyle and requirements. We combine multiple dog services into a seamless, fully personalized care experience delivered with professionalism, flexibility, and complete discretion.

ABOUT US

Co-Owner - Tanya Haeffele

Co-Owner - Tanya Haeffele

Co-Owner - Tanya Haeffele

Born and raised on a working farm in Guildford, Surrey, my love of animals began long before The Canine Concierge was ever conceived. Growing up surrounded by horses, dogs, and a variety of farm animals instilled in me a deep appreciation for animal welfare, responsibility, and the unique personalities that make every animal special. Cari

Born and raised on a working farm in Guildford, Surrey, my love of animals began long before The Canine Concierge was ever conceived. Growing up surrounded by horses, dogs, and a variety of farm animals instilled in me a deep appreciation for animal welfare, responsibility, and the unique personalities that make every animal special. Caring for animals has always been more than a task for me—it has been an integral part of who I am.

Throughout my life, I have owned and cared for horses, dogs, and many other animals, accumulating decades of hands-on experience grounded in patience, kindness, and understanding. This lifelong passion is at the core of everything we offer at The Canine Concierge, where we prioritize premium canine care.

Prior to founding The Canine Concierge, I had a successful 30-year corporate career, including over 20 years in senior management and operations leadership. Managing international teams, overseeing complex operations, and fostering trusted relationships with clients highlighted the importance of professionalism, organization, discretion, and meticulous attention to detail—values that now underpin every pet concierge service we provide.

The Canine Concierge was established to deliver truly bespoke dog services for owners who expect nothing but the best for their beloved pets. Whether it’s adventure walks, luxury home boarding, wedding dog chaperone services, or personalized companion care, every dog is treated as part of the family and cared for as if they were my own.

Alongside my practical experience, I am committed to ongoing professional development, holding a DBS certificate and canine first aid training to ensure that every dog receives the highest standards of care, safety, and welfare.

Outside of work, my passion for the outdoors, fitness, and continual personal growth shines through. From completing self-supported Nordic ski expeditions across Norway and Sweden to taking part in endurance events and training in Brazilian Jiu-Jitsu, these experiences have reinforced the resilience, calmness, and discipline that I bring to every aspect of my work.

At The Canine Concierge, our philosophy is straightforward: every dog deserves exceptional care. My promise is to deliver a professional, trustworthy, and compassionate service that provides owners with complete peace of mind while ensuring every dog enjoys a safe, enriching, and happy experience. 

For me, this is not merely a business; it is the natural continuation of a lifetime devoted to caring for animals.

Co-Owner - Dominic Odell

Co-Owner - Tanya Haeffele

Co-Owner - Tanya Haeffele

I was born and raised in rural Hertfordshire before moving to the Shetland Islands in my early twenties. My life has always been surrounded by dogs, and this lifelong connection with animals has given me a natural understanding of canine behaviour, welfare, and the essential value of calm, consistent, attentive canine care. As Co-Founder 

I was born and raised in rural Hertfordshire before moving to the Shetland Islands in my early twenties. My life has always been surrounded by dogs, and this lifelong connection with animals has given me a natural understanding of canine behaviour, welfare, and the essential value of calm, consistent, attentive canine care. As Co-Founder of The Canine Concierge, I offer discreet and highly personalised pet concierge services for private households, country estates, family offices, and discerning clients who expect exceptional standards of professionalism, trust, and reliability in dog services. My career has included working with high-profile and ultra-high-net-worth individuals in private residences, luxury environments, and during international travel, where discretion, adaptability, and meticulous attention to detail were vital. These experiences have shaped the values that define The Canine Concierge today: professionalism, confidentiality, and exceptional service. Whether I’m providing countryside adventure walks, wedding dog chaperone services, pet transport, or bespoke pet concierge support, I approach every assignment with care, precision, and genuine compassion. I’m comfortable working independently or alongside household staff, estate managers, personal assistants, and family office teams, understanding the importance of integrating seamlessly into private environments while maintaining the highest standards of confidentiality. For me, every dog is treated as a valued member of the family. My commitment is simple: to deliver exceptional care, absolute reliability, and complete peace of mind for every client entrusted to The Canine Concierge.

The Canine Concierge x PURE Pet Foods

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